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The Challenge of Public Service Reforms in Indonesia

The challenge of public service for government agencies became stronger as the implementation of Reforms on the one hand and the rapid development of information and communication technology (ICT) on the other. The Government and the Ministry of Administrative Reforms (Kemenpan and RB) as a public service authority within the framework of a shed Reforms challenges facing public services related to the recent developments of ICT. Such challenges are (a) the difficulty in accelerating the reform of the bureaucracy, with alternative solutions such as developing different ways and improve incentives and support systems both at central and regional levels; (b) the continuity of the idea of ​​"One Body One Innovation" in which public service providers in both the central and regional levels should create the capacity to guide the evaluation and knowledge transfer; and (c) Fragmentation of knowledge of public services and increased exposure to international public service and its implementation.

Various efforts made by the public service providers should pay attention to these things in the hope that there is:
- Changes in people's perceived main public service improvement;
- The dynamics of public service with a good long-term commitment to public service in the form of best practices and the exchange of best practices knowledge of public services;
- Exchange of knowledge about RB and sustainable public service both national and international levels;
- The development of knowledge-based bureaucracy with a focus on performance and knowledge.

In other words, a comprehensive change is needed in building the Public Service including how it operates, and how its management. Because without it is impossible to deliver public services in a timely, effective and efficient. The government will remain focused on the implementation of reforms, the key word is a promise or a commitment to public service are always better.

Fundamental reforms in the Public Service can not become a reality without the support and commitment of all the civil state apparatus. Public Service in the future will be more streamlined, more responsive and more effective. It will provide better service and would be a better place to work.

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